Our Events
LS Education, in partnership with AustCham Lao, is hosting a one-day training program on “Sales and Customer Service Excellence.” This session is designed to bridge the gap between effective sales techniques and high-quality service, providing participants with practical tools to enhance client interactions and drive business growth.
In today’s competitive market, organisations must combine strong sales performance with exceptional customer service to build loyalty, increase revenue, and strengthen brand reputation.
LS Education offers a comprehensive full-day interactive workshop designed to equip sales teams and customer-facing staff with practical tools to improve closing rates, handle objections professionally, and deliver outstanding customer experiences, no matter which sector they are working in.
Objectives & Outcomes of the Training:
- Understand the relationship between sales performance and service quality
- Identify different customer personalities and adjust communication styles
- Apply a structured sales process from greeting to closing
- Handle objections confidently and professionally
- Manage customer complaints using a service recovery model
- Build long-term customer relationships to increase repeat business
Training Methodology:
The training will be highly interactive and practical. Participants engage in:
- Real-life role plays and case studies – created based on the sectors and jobs of the attendees
- Group problem-solving exercises
- Objection-handling drills
- Communication practice sessions
- Personal action planning
Please click the link for register: https://app.glueup.com/event/sales-and-customer-service-excellence-1-day-training-english-language-173275/
